Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval.
Standard Shipping: orders placed prior to 9 am Mon-Fri are typically processed and shipped the same day*. Orders placed over the weekend are shipped on Tuesday. Closed Holidays. Orders typically take 7-10 business days in transit to arrive. *Orders placed Sept-Dec or during store-wide sales can often times experience slower processing times due to higher volumes of orders; as a result, you should safely plan at least two to four business days for processing, in addition to the standard shipping time, if you are hoping to receive your order by a certain time.We offer Free Shipping Worldwide which will take little longer to arrive.
Standard International Shipping: 8-20 business days.
ALL orders excludes clearance/customs delays.
Policy: orders marked as “Picked Up” by our 3rd party shipping carrier serve as our release of liability. We are not responsible for lost, stolen, or incorrectly addressed packages. We are also not responsible for missing orders marked by the carrier as "Delivered."
Military Addresses: Please note, if your address is an APO or any other military address, tracking information does not exist once it leaves the United States. These APO orders can often times take months to arrive, so please keep in mind that you are ordering at your own risk. We are not responsible for problems or fees that may arise with your country's customs.
Order Change/Cancellation: After an order is placed, several software platforms work together to fulfill an order in the quickest possible time frame. The automation and complexity of these platforms working in tandem make it too difficult to change an order once it is placed. Packages are placed in giant bins and loaded onto semi trucks making it virtually impossible to retrieve. As a result, we are unable to cancel or make changes to an order after it has been placed. Please be sure your order and address is correct before completing checkout.
Missing Package Marked as “Delivered”:
- Check your mailbox
- Look for a notice of attempted delivery
- See if someone else accepted the delivery
- Wait until the end of the next day to see if it turns up
- Ask your postman where he placed it
- Consider whether or not the package may have been stolen
“Undeliverable as Addressed” Packages: orders marked by the shipping carrier as “undeliverable as addressed” and returned to us are subject to a shipping fee.
If you have any additional questions regarding your order please email us at firstname.lastname@example.org.